What is StoneGuard for?
StoneGuard helps users organize low-oxalate food choices, hydration habits, and notes during a 30-day routine.
Technical Support
Help for StoneGuard: Low Oxalate
Find answers about food lookups, 30-day low-oxalate plans, hydration tracking, subscriptions, and account support.
Frequently Asked Questions
Is StoneGuard medical advice?
No. StoneGuard is an educational and tracking tool. It does not diagnose, treat, prevent, or cure any condition.
How should I use food ratings?
Food ratings are meant as general guidance. Your clinician or dietitian may give different advice based on your history and lab results.
Can I restart my 30-day plan?
Yes. Members can adjust or restart their plan from the plan screen when their routine or clinical guidance changes.
Why do food oxalate values vary?
Oxalate estimates can vary by source, serving size, preparation method, and ingredient type. StoneGuard focuses on practical risk flags and swaps.
How do I report incorrect food data?
Email support with the food name, brand or serving size if relevant, and the correction you expected to see.
Subscription Help
Manage subscription
Open the iOS Settings app, tap your Apple ID, choose Subscriptions, then select StoneGuard.
Cancel renewal
You can cancel renewal from Apple Subscriptions. Access usually remains active until the end of the paid period.
Request refund
Purchases are handled by Apple. Refund requests should be submitted through Apple's Report a Problem website.
Troubleshooting
The app is not showing my subscription
Make sure you are signed into the same Apple ID used for purchase, then use Restore Purchases inside the app if available.
Search results look incomplete
Try a simpler ingredient name, such as "spinach" instead of a full recipe name. You can also email us requested foods.
Reminders are not appearing
Check iOS notification permissions for StoneGuard and confirm Focus mode is not blocking notifications.
I found a bug
Please email a short description, screenshots if possible, your device model, iOS version, and app version.
StoneGuard is not a substitute for professional medical advice. Always follow guidance from your physician, urologist, nephrologist, or registered dietitian. If you have severe pain, fever, vomiting, blood in urine, or other urgent symptoms, seek medical care immediately.